On 03 August 2017, Toll Redress appeared as a witness at the Inquiry into the ‘Operations of existing and proposed toll roads in Australia’.

A focus of this Inquiry was the secrecy of toll road agreements held between operators and state governments. Toll Redress strongly encourages all agreements to be made public in the spirit of transparency. There are current agreements that are enshrined in secrecy, and this makes it difficult to understand the toll road system, disseminate accurate information, and for the public and media to scrutinise the fairness and value of agreements.

On a lot of occasions, the only information available is what is presented in toll road operator press statements. These often lack balance and detailed information.

Appearing at the Inquiry after government bodies and toll road operators Transurban and Connect East, Toll Redress gave evidence regarding the legitimacy of the administration fees charged by Transurban, the complicated and confusing toll road system, and the lack of transparency in agreements set under or alongside Public Private Partnerships with the government.

Read our submission and the responses from the Tolling Ombudsman, Transurban and ConnectEast below. The transcript is also available to be read below.

 

READ OUR SUBMISSION

READ THE TOLLING CUSTOMER OMBUDSMAN’S RESPONSE TO OUR SUBMISSION

READ TRANSURBAN’S RESPONSE TO OUR SUBMISSION

READ CONNECTEAST’S RESPONSE TO OUR SUBMISSION

READ THE TRANSCRIPT

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