Inquiry Into The Operations of Toll Roads in Queensland

For years, we have been advocating for your rights to be treated fairly by billion dollar, ASX-listed, multinational toll road company Transurban. You might know them as Queensland Motorways Management, go via or Linkt. Right now, there is a Parliamentary Inquiry into toll roads in Queensland. This is not to be confused with last year’s […]

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Transurban alleges Toll Redress provides misleading information

On 7 November 2017, 9 News Queensland ran a story on Transurban’s (go via) exorbitant administration fees. In that story Michael Fraser from Toll Redress suggested writing a letter to Transurban and asking them to confirm that the administration fees charged were the “actual cost” incurred by Transurban. He went on to say that “you’ll […]

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Transurban Queensland (go via) sue 505 motorists in one month

According to Queensland Magistrate court records that were recently obtained by Toll Redress, in the month of June 2017, Transurban (go via) filed 505 Statements of Claim against Queensland motorists, via their subsidiary Queensland Motorways Management. The average claim amount is $6,000 and approximately 83% of each claim we examined were administration fees. The number […]

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Transport Infrastructure Act changes to toll admin fees in Qld

A Parliamentary Inquiry is considering amending the Transport Infrastructure Act 1994 to reduce the amount of administration fees charged to motorists who fail to pay for their toll road use. Toll Redress welcomes changes to the tolling system in Queensland that simplify billing and reduce fees charged to motorists. However, we recommend more is done […]

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Transurban Administration Fee Calculations FY17
Transurban FY17 Admin Fee Calculations

Every day, our office is contacted by people from around Australia that have incurred hundreds of dollars, and normally thousands of dollars in Administration Fees. One just last week had over $6,000 in administration fees for just over $700 in unpaid tolls. The administration fees represented 89% of the debt and were 707% greater than […]

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Transurban’s Customer and Communities Advocate
Transurban's Customer and Communities Advocate

On 15 June 2017, the Greens announced that they secured a Senate inquiry into toll roads. In or around July 2017, Transurban submitted a 52 page submission that was published as submission No. 27. On page 16 of Transurban’s submission, it states, “We are focused on continual improvement of customer assistance, including the recent appointment […]

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Toll Redress appears at Toll Road Senate Inquiry

On 03 August 2017, Toll Redress appeared as a witness at the Inquiry into the ‘Operations of existing and proposed toll roads in Australia’. A focus of this Inquiry was the secrecy of toll road agreements held between operators and state governments. Toll Redress strongly encourages all agreements to be made public in the spirit […]

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Toll Redress appears at NSW Road Tolling Inquiry

Toll Redress appeared as a witness and provided evidence to the New South Wales Parliament’s Inquiry into Road Tolling on 11 April 2017. Transurban operates the majority of toll roads in New South Wales, but these roads do not appear to generate the same amount of complaints to us as Transurban’s toll roads in Queensland. […]

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Toll Redress appears at SPER inquiry

In March, Toll Redress made it’s first public appearance in a Queensland government inquiry into the State Penalties Enforcement Amendment Bill 2017. This inquiry was into the Bill that would amend the State Penalties Enforcement Act 1999. The amendment proposed a number of ‘customer centric approaches’ to help reduce the State Penalties Enforcement Registry (SPER) […]

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The need for an official Tolling Ombudsman service

Note: Originally published by us on The Scandal. As the toll road industry is fraught with a myriad of complaints, it is no wonder implementing an Ombudsman service was necessary to manage the arbitration process. However, the implementation of the Tolling Customer Ombudsman (TCO) service and the legitimacy of its current operation have raised concerns, […]

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