Transurban alleges Toll Redress provides misleading information

On 7 November 2017, 9 News Queensland ran a story on Transurban’s (go via) exorbitant administration fees. In that story Michael Fraser from Toll Redress suggested writing a letter to Transurban and asking them to confirm that the administration fees charged were the “actual cost” incurred by Transurban. He went on to say that “you’ll […]

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Transurban Administration Fee Calculations FY17
Transurban FY17 Admin Fee Calculations

Every day, our office is contacted by people from around Australia that have incurred hundreds of dollars, and normally thousands of dollars in Administration Fees. One just last week had over $6,000 in administration fees for just over $700 in unpaid tolls. The administration fees represented 89% of the debt and were 707% greater than […]

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Toll Redress appears at Toll Road Senate Inquiry

On 03 August 2017, Toll Redress appeared as a witness at the Inquiry into the ‘Operations of existing and proposed toll roads in Australia’. A focus of this Inquiry was the secrecy of toll road agreements held between operators and state governments. Toll Redress strongly encourages all agreements to be made public in the spirit […]

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Toll Redress appears at NSW Road Tolling Inquiry

Toll Redress appeared as a witness and provided evidence to the New South Wales Parliament’s Inquiry into Road Tolling on 11 April 2017. Transurban operates the majority of toll roads in New South Wales, but these roads do not appear to generate the same amount of complaints to us as Transurban’s toll roads in Queensland. […]

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Toll Redress appears at SPER inquiry

In March, Toll Redress made it’s first public appearance in a Queensland government inquiry into the State Penalties Enforcement Amendment Bill 2017. This inquiry was into the Bill that would amend the State Penalties Enforcement Act 1999. The amendment proposed a number of ‘customer centric approaches’ to help reduce the State Penalties Enforcement Registry (SPER) […]

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